Refund policy

Thank you for shopping with Fido Fresh!

We want you to be 100% satisfied with you purchase, if you aren’t, we can help.

Our Fido Fresh meals are freshly cooked and frozen, and perishable goods such as food cannot be returned. Therefore we will endeavour to offer you a refund or credit where applicable.

To start this process, you can contact us at hello@fidofresh.com.au.

Product Faults
If there is a fault with your order, please get in contact within 14 days of receiving your delivery. You can get in contact with us via our contact us page or email hello@fidofresh.com.au. 

Delivery Issues
All orders are delivered with 'authority to leave', this is due to the frozen nature of the product and the inability for it to be sent for re-delivery. Goods stolen from the customer's premise are not entitled to a replacement or refund. Please get in contact with us within 48 hours of delivery to report all issues related to delivery.

You can always contact us for any questions at hello@fidofresh.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve reviewed your inquiry, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@fidofresh.com.au.