FAQ's
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Why switch to Fido Fresh?
Today's pet parent is looking for exceptional nutrition that also aligns with their values. We focus on producing premium, healthy food, ethically sourced from farm-to-fido. Our meals are designed by pet nutritionists, lightly cooked and made with high-quality, human-grade, whole food ingredients. Every meat and vegetable is gently cooked individually, then mixed in batches to seal in vital nutrients and maximise digestibility. No high temp vats. No additives or colours.
Can I order a sample to start?
Yes, you can start with a Starter Pack of 3 x 500 gram packs if you're still not sure or just want to try Fido Fresh out.
How do I transition my dog to Fido Fresh lightly cooked food?
Start by mixing Fido Fresh in with your Fido's current food. Fido Fresh should make up about 25% of their meal in the first 1 - 3 days. Slowly increase this amount to 50% over the next 4-6 days, then to 75% on days 7-9 until your Fido is eating 100% Fido Fresh. If your Fido has a sensitive stomach or experiences minor tummy trouble, feed a smaller amount and slowly increase until they adjust to their new food.
Why is Fido Fresh lightly cooked?
Every meat and vegetable is lightly cooked individually, then mixed in batches to seal in vital nutrients and maximise digestibility. No high temp vats. No additives or colours. By lightly cooking all our recipes it retains nutrients and minimises exposure to harmful bacteria.
How much do I feed my dog per day of Fido Fresh?
See our Chicken Feeding Guide
Do I have to be home when it's delivered?
No, you don't you to be home. Our deliveries come to you through our cold-courier service, and you’ll be provided with an ETA before the delivery. The Fido Fresh insulated box keeps your Fido's meals at the right temperature until you get home. Once you arrive home, just put the Fido Fresh packs into the freezer.
How long will it take to get my order?
Australian Standard Shipping:
2 to 6 business days depending on your location.
If you order before 11am, Mon to Fri, it's usually 2 to 6 business days (after 11am it will be 3 to 7 business days). If you're in a metro area it's very quick. Friday afternoon and weekend orders will ship on Monday.
Australian Express Shipping:
1 to 3 business days depending on your location.
If you order before 11am, Mon to Fri, it's usually 1 to 2 business days (after 11am it will be 2 to 3 business days). Add an extra day for remote areas. Friday afternoon and weekend orders will ship on Mon.