FAQ's
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Do I have to sign up to a subscription?
Why switch to Fido Fresh?
Our fresh dog food meals are designed by pet nutritionists, made with RSPCA Approved chicken and wholefood ingredients, lightly cooked in small batches rather than mass-produced in commercial factories. Ethically sourced and carefully prepared, our fresh meals are good for your dog and the planet.
Can I try Fido Fresh before committing?
Yes! Start with our Starter Pack of 3 x 500g meals to see how your dog likes it.
How do I transition my dog to Fido Fresh lightly cooked food?
Start by mixing Fido Fresh in with your Fido's current food. Fido Fresh should make up about 25% of their meal in the first 1 - 3 days. Slowly increase this amount to 50% over the next 4-6 days, then to 75% on days 7-9 until your Fido is eating 100% Fido Fresh. If your Fido has a sensitive stomach or experiences minor tummy trouble, feed a smaller amount and slowly increase until they adjust to their new food.
Why is Fido Fresh lightly cooked?
Every meat and vegetable is lightly cooked individually, then mixed in batches to seal in vital nutrients and maximise digestibility. No high temp vats. No additives or colours. By lightly cooking all our recipes it retains nutrients and minimises exposure to harmful bacteria.
How much Fido Fresh should I feed my dog?
Portions depend on your dog’s size, age, and activity. Our feeding guide makes it simple to provide balanced meals for your dog. See our Chicken Feeding Guide
Do I have to be home when it's delivered?
No, you don't you to be home. Our deliveries come to you through our cold-courier service, and you’ll be provided with an ETA before the delivery. The Fido Fresh insulated box keeps your Fido's meals at the right temperature until you get home. Once you arrive home, just put the Fido Fresh packs into the freezer.
How long will it take to get my order?
Australian Standard Shipping:
2 to 6 business days depending on your location.
If you order before 11am, Mon to Fri, it's usually 2 to 6 business days (after 11am it will be 3 to 7 business days). If you're in a metro area it's very quick. Friday afternoon and weekend orders will ship on Monday.
Australian Express Shipping:
1 to 3 business days depending on your location.
If you order before 11am, Mon to Fri, it's usually 1 to 2 business days (after 11am it will be 2 to 3 business days). Add an extra day for remote areas. Friday afternoon and weekend orders will ship on Mon.